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FAQ

Frequently Asked Questions

  • Ivy Soulmate is an online platform offering personalized AI companions for interactive and engaging virtual experiences.
  • Our AI companions use advanced algorithms to simulate realistic conversations and interactions, learning and evolving based on user interactions.
  • Ivy Soulmate offers a range of features for free, but also provides additional premium options for those seeking an enhanced experience. The platform allows users to access basic features without charge, while also offering advanced features for a fee.
  • Customizing your AI companion's appearance, personality traits, and interests is a premium feature that requires an upgrade to a paid plan. While some basic features are available for free, full customization options are only accessible in our premium plans. This feature allows you to personalize your virtual companion to your exact preferences.
  • We prioritize user privacy by using end-to-end encryption for all user data and communication. We do not store personal information unless explicitly granted permission, and we never share user data without consent.
  • Yes, you can request account deletion at any time, and we will remove all associated data from our servers. We use encrypted data for all user interactions and do not store any personal information after the account is deleted.
  • Yes, conversations are private and encrypted to ensure your interactions remain confidential.
  • Ivy Soulmate is currently available through the Telegram messaging platform, and we are actively exploring options to create a standalone mobile app for even greater accessibility and convenience. Stay tuned for updates!
  • We are committed to providing excellent customer support and are available 24/7 through our website's chat feature. If you need assistance, please don't hesitate to reach out to us and we'll be happy to help.
  • We value user feedback and would love to hear your suggestions for new features and improvements. You can share your thoughts and ideas with us by sending an email to our support team at [email protected].